Terms and Conditions

These terms apply to all bookings made with Wings Chauffeur Ltd. Last updated: September 2026.

1. About us

Wings Chauffeur Ltd, Centre 42, 42 Watling Street, Radlett, Hertfordshire WD7 7NN, provides pre-booked chauffeur-driven private hire services. Contact: info@wingschauffeurltd.com, +44 20 3633 3706.

2. Bookings

A booking is confirmed when we send you a written confirmation. Please check the details carefully and tell us straight away if anything is wrong. You are responsible for giving accurate pick-up, destination, date, time and flight information.

3. Prices and payment

Prices are quoted in pounds sterling and agreed at the time of booking. Unless stated otherwise, the quoted price includes VAT and fuel. Additional stops, extended waiting time, changes to the route and third-party charges such as airport fees, parking, road tolls and congestion or clean-air zone charges may be added and will be confirmed with you where possible. Payment terms are set out in your booking confirmation.

4. Waiting time

Airport pick-ups include complimentary waiting time from the actual landing time of your flight. For other pick-ups, a short grace period applies. Time beyond these allowances may be charged at our standard waiting rate.

5. Changes and cancellations

You may amend or cancel a booking by contacting us. Cancellations made in good time before the pick-up will not be charged; late cancellations and no-shows may be charged in full or in part. Please contact us for the current cancellation window applicable to your booking.

6. Our chauffeurs and vehicles

We will provide a vehicle of the class booked, driven by a licensed chauffeur. In rare circumstances we may need to substitute a vehicle of equal or higher class. Passengers must wear seat belts and must not smoke or vape in the vehicle. Passengers may be charged for cleaning or damage caused by them.

7. Passengers, luggage and child seats

The number of passengers and amount of luggage must not exceed the capacity of the vehicle booked. Please tell us about children, special assistance needs and unusually large or heavy luggage when you book. Child seats are available on request.

8. Delays and events beyond our control

We will do everything reasonable to be on time but cannot be responsible for delays caused by traffic, road closures, weather, accidents or other events outside our control. We monitor flights to adjust airport pick-ups but cannot guarantee arrival times.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or for anything else that cannot be limited by law. Subject to this, we are not liable for indirect or consequential loss, or for loss of or damage to belongings left in a vehicle.

10. Complaints

If you are not satisfied with our service, please contact us as soon as possible so that we can put things right.

11. Privacy

We handle your personal information as described in our Privacy Policy.

12. Governing law

These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.