Privacy Policy

This policy explains how Wings Chauffeur Ltd uses personal information. Last updated: September 2026.

Who we are

Wings Chauffeur Ltd (“we”, “us”) is a chauffeur service based at Centre 42, 42 Watling Street, Radlett, Hertfordshire WD7 7NN. We are the data controller for the personal information described in this policy. You can contact us at info@wingschauffeurltd.com or on +44 20 3633 3706.

Information we collect

• Booking details: your name, email address, telephone number, pick-up and drop-off addresses, journey date and time, flight details, passenger numbers and any special requests.
• Enquiries: information you provide when you complete our contact form, email or telephone us.
• Payment information: where you pay by card, payment details are processed securely by our payment provider. We do not store full card numbers.
• Website usage: technical information such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies.

How we use your information

• To provide and manage your booking, including confirming journeys and contacting you about them.
• To take payment, issue invoices and keep accounting records.
• To respond to your enquiries and provide customer support.
• To meet our legal and regulatory obligations, including private hire record-keeping.
• To improve our website and services.

Our lawful bases

We process personal information where it is necessary to perform a contract with you, to comply with legal obligations, for our legitimate interests in running and improving our business, or where you have given consent (for example for non-essential cookies).

Who we share information with

We share information only where necessary with our chauffeurs (to carry out your journey), payment and booking-system providers, website hosting and email providers, professional advisers, and authorities where required by law. We do not sell your personal information.

How long we keep information

We keep booking and financial records for as long as is required for legal, tax and regulatory purposes, and enquiry information for no longer than is necessary to deal with your request.

Your rights

Under UK data protection law you have the right to access your personal information, to have it corrected or erased, to restrict or object to its processing, and to data portability. To exercise these rights, contact us using the details above.

Cookies

Our website uses essential cookies to function and may use analytics cookies to understand how it is used. You can control cookies through your browser settings.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.